Monday, October 27, 2014

The Importance of Small Business Online Presence

We’ve been talking a lot lately about the effects of small business and local business on the local economy as well as the impact that it has on your local governments. There are many businesses in Elizabethton and Carter County that get passed up every day as people drive to Johnson City to shop because they don’t know either the business exist or what the business offers. There are different marketing campaigns you can do to fix this, but one easy solution is online social media.

A consumer analytics company recently studied the impact of grocery stores engaging customers via social media to the amount spent at the grocery store. Not surprisingly, the study found a direct link between social media engagement and sales. The surprising part is how much of a difference it made – 50 percent increase in sales over time of those who were engaged Facebook fan as opposed to those who were not!

Customers who ‘Like’ or ‘Posted’ something on the grocer’s Facebook page spent $1,000 (95 percent) more annually than those who did not. Those same engaged customers also visited the store 2.5 times more than did non-engaged customers, and purchased 35 percent more items than those were not engaged on Facebook.

I understand that grocery stores are uniquely different, but the data are overwhelming clear. Engaged customers on your social media outlets are more likely to visit more often, purchase more items, and ultimately spend more money at your store and in Elizabethton.

Because of its popularity, Facebook can easily serve as a simple website for a small business. And best of all, it’s free! A simple page lets customers know where you’re located, your hours, and what services or products you offer. Making a one post a day, whether a funny picture or an upcoming sale, is all it takes to engage your customer base.

There are also great options to advertise your business via social media as well. Running a promotion offering a customer 10 percent off for a positive Facebook post or a Twitter tweet and linking it to your

Facebook page or website is a great way to let people know who you are and get free advertising for your business.

Having a small business online presence in today’s world is becoming more and more of a requirement rather than an option. What can we do to make small business better know in Elizabethton? Let’s talk about it!

Monday, October 20, 2014

Where do we Live and Work?

In the past, we have talked about transportation and the importance of having a good transportation system that can get people where they need to go in a timely and efficient manner. One of the main reasons to have such a transportation network in our modern times is simply to get people to and from work!

Where people live and where they work has the largest impact on transportation networks today. Cities all over the country deal with peak traffic hours, which, interestingly, is the hour just before offices open and just

after the offices close. Where people live and where people work creates what we call commute patterns. Commute patterns help planners identify where new roads need to be and what roads need to be improved. Locally, in Elizabethton and Carter County, we use data that show us the relationship between where people live and where they work.

In Elizabethton in 2011, there were just over 4,700 people over the age of 16 employed that lived in Elizabethton. 72 percent of them commuted to work outside of Elizabethton while the remaining 28 percent actually worked in Elizabethton.

In addition to those who lived and worked in Elizabethton, an additional 8,000 people commuted to Elizabethton daily to work. To put this into a little perspective, twice as many people commuted to Elizabethton to work than the entire workforce that lived in Elizabethton.

This information makes clear that Elizabethton is a regional employment center just like Johnson City, Kingsport, and Bristol – more people are coming here to work than leaving Elizabethton to work.

Now that we have some numbers, let’s look at where they’re coming from. Unsurprisingly, approximately 1,500 of Elizabethton residence commute to Johnson City to work. Next, is Kingsport with just over 300 and third is Bristol with 170.

Interestingly, the most people commuting to Elizabethton to work are from Johnson City! Almost 750 people commute to Elizabethton from Johnson City to work on a daily basis. Just over 230 people commute from Kingsport to Elizabethton and 227 people make the short commute from Hunter to work in Elizabethton daily.

What do you think? Now that we have this data, what do we need to do to improve our transportation systems? What more do we need to do to make Elizabethton a bigger player in the employment market for upper east Tennessee? Let’s talk about it!

Monday, October 13, 2014

The Power of Local and Small Businesses on the Economy

If you are a regular reader of the Elizabethton Star then I’m sure you’ve recently been reading about our efforts to recruit new retail businesses to Elizabethton. As I’ve mentioned before, the benefits of shopping at Elizabethton retailers is key in making Elizabethton a better place to live.

The taxes on the products you buy in Elizabethton go directly back into the community you live in. It provides additional revenue for us to invest more in the community through roads, parks, and better services. It also provides additional revenues for our school systems to provide even greater educational opportunities for your children and grandchildren.

Today, I want to take this conversation to the next level – the local, small business. I’m sure many of you have heard that the money you spend more locally goes directly back into the local economy to create more money. This basic concept creates what is called the multiplier effect.

The multiplier effect happens anytime you make a purchase locally in Elizabethton, but there are varying degrees at which that money creates more money and more economic activity. Buying products from a chain retailer in Elizabethton will return 13 cents for every dollar you spent back into the community. However, buying products from a small business retailer in Elizabethton will return 48 cents for every dollar spent back into the community.

A similar paradigm can be applied to restaurants. In local chain restaurants 34 cents per dollar spent will be returned back to Elizabethton while local, small business restaurants return 65 cents back to Elizabethton. These numbers may not be exact for Elizabethton, but are based on numerous studies in other communities and give us a good idea of what can be expected.

When we apply the multiplier effect to these returns to our community, they will be multiplied by 2 to 3 times creating economic benefits to Elizabethton and Carter County! When we think of the impact that simply shopping local and at small businesses can do this is quite significant!

As we continue to grow our retail base in Elizabethton we strive to recruit new retail business as well as help new retail businesses start up. The real question becomes, what can we do to encourage shopping and patronizing our local, small businesses? Let’s talk about it!

Monday, October 6, 2014

City Taxes, Fines, and User Fees...It’s All the Same, Right?

I know many people I’ve talked to have a hard time understanding how city finances work. I understand - it’s a little abnormal from business finances. In a business, revenue or sales go into one big bucket used to pay for the product or business. However, in local government, there are multiple buckets

Each bucket has its own revenue and set of services it provides. Imagine four buckets in front of you; one has ‘General Fund’ written on it, another says ‘Water/Sewer Services’, another says ‘Electric Services’, and another says ‘Sanitation Services.’

Each of these buckets represents a different type of fund. The general fund bucket collects money from property taxes and sales taxes. This bucket’s job is to help support the operations of the city government.

The general fund bucket provides services like the public library, new and repaving streets and sidewalks, parks and recreation, police services, city financial management, property maintenance enforcement, fire services, city administration, and development services.

The general fund bucket also appropriates money to organizations that provide a benefit to the community, such as the Senior Citizens Center, Carter County Rescue Squad, and the Elizabethton-Carter County Animal Shelter.

Fines are issued often because of violating a city ordinance. The costs of enforcing these ordinances comes from the general fund bucket therefore fines are also collected in the general fund bucket.

The remaining buckets are what are called Enterprise Services. These services are operated similar to a business and cannot use the money in the general fund bucket to operate. Just as their name suggests, these buckets provide specific services such as water and sewer service, electric service, and garbage and solid waste collection (sanitation services). Water/sewer services, electric services, and sanitation services (or garbage collection) can only spend the user fees that their customers pay for the service - just like a business.

The user fees you pay for these services are based on the amount or type of service provided. The rate of these user fees are set based on how much it costs to provide these services, and cannot be used to pay for other services in other buckets.

I hope this has helped clear the muddy water! Next time you hear a friend or neighbor talk about their bills or taxes, take a minute to help explain how this process works to them. Let’s talk about it!


Monday, September 29, 2014

Preserving the Places that have Meaning

Historic Preservation is an idea that has been given a bad rap in Elizabethton. Many people, rightly, associate Historic Preservation with the Historic Zoning Commission here in Elizabethton. Many assume that this Commission will freeze everything in place, stripping the property owners of the right to do as they wish with their property.

Yes, the Commission does regulate some aspects of the exterior of buildings, but this generally is just ensuring that the materials and style of the building remain true to when it was originally constructed and still allow a property owner to make changes as needed. While the interior of all buildings can be completely modernized, one goal is to keep historic structures and neighborhoods in our community, well, looking historic!

Another reality our Commission faces is that an occupied historic building is better than an unoccupied historic building. An occupied building is maintained much better that one that is unoccupied, so limiting the regulation on these buildings to some aspects of the exterior allows the business to modify the interior of the building to however they see fit in order to ensure the success of their business. Franklin, Tennessee and Asheville, North Carolina have done an excellent job of doing this!

The ultimate goal of the Historic Zoning Commission and other preservationists is to preserve the unique and historic places in Elizabethton. In other-words, to preserve the places that have meaning to our community. I often hear from people who tell me the Lynnwood Hotel was so beautiful and such a treasure to this community. I wish I would have been able to experience it as well and I’m sure many of you wish you children and grandchildren could experience it. This is an example of Historic Preservation at its core.

If other buildings that had meaning in our community fell in the name of progress, I would argue, years later, many would feel homesick for those buildings and scenes just like I see for the Lynnwood Hotel. Had the Historic Zoning Commission been around at the time, the Lynnwood Hotel might still be with us, rehabilitated back to its former beauty for another use.

I can understand frustrations with an extra layer of approvals, but take a moment to reflect on the alternative.

What are the places in Elizabethton that have meaning to you? Share with us your pictures of a place and a short sentence about why that particular place has meaning to you. Use this as an opportunity to begin the conversation about preserving places that have meaning in our community. Let’s talk about it!

Monday, September 22, 2014

Getting from here to there in Elizabethton

Transportation networks have been vital elements in cities throughout history. With them come the positive of economic success and the negative of congestion and constant movement. Transportation networks, both motor vehicle and pedestrian oriented, create the bones of a city. Today I want to talk about different types of transportation in Elizabethton and encourage you to help decide what new types of transportation is needed in our community.

Motor vehicle transportation plays a very important role in our community since 55% of the households in Elizabethton have two or more vehicles. Motor vehicle transportation networks consist of three types of road classifications - arterials, collectors, and local roads.

Arterial streets are the major routes through a community with the simple goal of moving traffic quickly and efficiently. In order to do this we limit the number of business entrances allowed, increase lane widths and speed limits, and space traffic lights ideally a half-mile apart.

Collector routes are in between arterial and local roads and serve to move traffic from local routes to arterial routes. These road types are the major roads through a neighborhood instead of a city and may have some entrances to businesses located along them. On these roads, we strive to narrow lanes and decrease the speed limits to make it more appropriate for neighborhoods.

Lastly, local roads are designed to provide access to property, businesses, and homes. These roads tend to have narrow lanes and will allow unmarked on-street parking. They tend to have many entrances for homes or businesses and very low speed limits. These roads are designed specifically for pedestrian friendliness.

I also want to bring up another type of transportation, which is the pedestrian transportation network. These include elements such as sidewalks, bike lanes, and walking and biking trail systems. More and more we recognize the equal importance of these types of transportation options as much as motor vehicle options. They promote good health, are good for the environment, and best of all, are much cheaper options than a motor vehicle.

We can be very thankful that Elizabethton has our new Tweetsie Trail and the Riverfront Linear Path as safe pedestrian transportation options. We, however, do lack sidewalks and bike lanes in our community.

What do you think? How is our balance of motor vehicle transportation options compared with the pedestrian transportation options? Let’s talk about it!


Vehicles Available per Household
1st Congressional District
Elizabethton
No vehicles available
6.3%
5.9%
1 vehicle available
32.7%
38.8%
2 vehicles available
38.4%
35.8%
3 or more vehicles available
22.6%
19.5%